No matter the industry, every organization needs policies and procedures to operate effectively. Your company needs legally binding rules and regulations to protect your business /company when dealing with consumers.
Together, policies and procedures guide your organization and reduce risk of liability. They promote consistency across the organization, both for employees and for customers. Consistency builds a healthy reputation for your organization over time, especially in regard to employee touch points with customers. Another term for this is branding. Consistency builds and protects your brand.
Establish professional boundaries with rules and regulations that are strategic to your brand.
